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Gong Cha Rewards

Notice on the Upgrade of Gong cha's Royalty Program

To our beloved Customers,


In order to offer a better reward program for our customers, we will be working on upgrading the loyalty system from March 2019 onwards. The upgrade is expected to complete by 30th September 2019. We regret to inform you that the Gong cha Royalty Program will be temporarily suspended during this period.



  • All points collection and drinks redemption will be temporarily suspended. You will be entitled to 10% discount on any drinks when you present your membership card.

  • Your Complimentary Birthday drink will be available for redemption only on THE DAY OF YOUR BIRTHDAY. To redeem your complimentary birthday drink, head over to any of the outlets and present your proof of birth date (Your NRIC or Passport) with your membership card. You will be entitled to one (1) free Regular-sized Gong cha.

  • You are encouraged to redeem all your points as much as possible before 31st March 2019. All remaining points will be migrated to the new loyalty system and subjected to the terms & conditions of the new program.



  • From 1st March 2019 onwards, the following outlets will be affected: Suria KLCC, KL City Walk, Intermark Mall, KL Gateway Mall & The Weld.

  • All other outlets will be affected from 1st April 2019 onwards.


If you require further assistance, please write to We apologize for any inconvenience caused.



Team Gong cha Malaysia

Want to join Gong Cha's Royalty Program? Walk into any of our outlets to sign up for just RM15.

Make every sip more rewarding!

Get one free regular-sized welcome drink of your choice

when you sign up to

Gong Cha's Royalty program.

Earn 1 royalty point for every

RM1 spent. To redeem, every 10 points is equivalent to RM1.

Receive 118 points during your

birthday month every year.

Birthday points are valid for

3 months from date of issue.

You can check your transaction history and balance by downloading the PointzMatter app on your iPhone/Android device.

User guide can be viewed here.

Be the first to know 

about the latest news and updates about Gong Cha.

Get exclusive promotions for members only. Stay tuned on Gong Cha's FB/IG for updates!

Support - Rewards

Let us know if you’re looking for answers, would like to solve a problem, or just want to let us know how we did. 

Please view our FAQ to find answers to your questions or use the form below to send us an email for any unresolved questions.


We will get back to you soon!

Our business hours are Mondays to Fridays (9AM - 6PM) except for Public Holidays.

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