top of page
REFUND POLICY​

FOR ONLINE ORDERS

At Gong cha, your satisfaction is our top priority, and we are committed to delivering an exceptional experience with every order. We have crafted a comprehensive refund and return policy to ensure that your expectations are met and exceeded. Please take a moment to familiarize yourself with our policy outlined below:

Order Accuracy and Quality Assurance:

We take utmost care in preparing and packaging your orders to meet your exact specifications. If, for any reason, you are unsatisfied with your order, we encourage you to promptly reach out to the store from which you made the purchase. Kindly provide us with your order details and specific concerns, so we can address the issue in a timely manner.

 

Order Confirmation and Preparation:

Once your order has been confirmed, our team immediately begins the preparation process. We understand the importance of efficient service and strive to have your order ready for pickup as quickly as possible.

 

Cancellation and Refund Policy:

Regrettably, we are unable to accommodate cancellations, refunds, or credits for orders that have already been prepared and are in the process of being fulfilled. We kindly request that you review your order carefully before confirming it to avoid any inconvenience.

 

Out of Stock Items:

In the event that a product you ordered becomes out of stock, we will promptly notify you and provide you with options for a refund or exchange. Your satisfaction remains our priority, and we aim to resolve such situations to your complete satisfaction.

 

Order Discrepancies:

If you receive an order that does not match the items listed on your receipt, we sincerely apologize for any inconvenience caused. Please contact us immediately, and we will rectify the situation by providing you with the correct order. Your experience with us is of the utmost importance, and we will do our best to ensure your order is corrected promptly.

 

Refund Process:

For eligible refunds, we will process the reimbursement to the original payment method used for the order. Depending on your payment provider, it may take several business days for the refund to be reflected in your account.

 

Contact Us:

Our dedicated customer service team is available to assist you with any concerns or inquiries related to your order. You can reach us through tellusmore@gong-cha.com.my during our operating hours.

 

We value your patronage and strive to provide you with the highest quality products and services. Our refund and return policy is designed to uphold your satisfaction and ensure a seamless experience with Gong cha. Thank you for choosing us for your beverage needs.

bottom of page